eBill Help
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  Please select a a FAQ topic below.
         
 
  What is SingTel myBill?  
1) What is SingTel myBill about?
2) How does SingTel myBill benefit me?
 
Who is eligible for SingTel myBill?
1) Who is eligible for SingTel myBill?
2) I am currently on vPOST eBilling. Can I sign up for SingTel myBill service?
3) I am currently on vPOST eBilling. Will I be automatically given access or migrated to SingTel myBill service?
4) I have recently terminated all my SingTel services and am waiting for the final bill. Will the system allow me to apply for SingTel myBill?
   
How does SingTel myBill work?
1) How does SingTel myBill work?
2) How do I view my electronic billing information?
3) What happens if I terminate all my services with SingTel?
   
How to sign up for SingTel myBill?
1) How do I sign up for SingTel myBill?
2) I do not have an email account. How can I sign up for one?
   
How do I make payment?
1) What modes of payment does SingTel myBill allow?
2) What is GIRO-On-Demand (GOOD)?
3) How can I apply for GIRO-On-Demand?
4) Will my existing payment mode (GIRO/Credit Card standing order) cease if I apply for GIRO-On-Demand?
5) How do I pay using GIRO-On-Demand?
6) Can I view my payment transactions and payment status in my SingTel myBill account?
7) Can I discontinue my GIRO-On-Demand?
8) Can I reinstate my GIRO-On-Demand after I cancel it?
9) How do I change my nominated bank account for GIRO-On-Demand deduction?
10) How can I pay my bills without a hardcopy of the bill?
11) Can I print out my softcopy bill and bring it along for payment or continue to make cheque payments?
 
How to use SingTel myBill?
1) What is “My SingTel eProfile” for?
2) What is “My Bills” for?
3) What is “Account Settings” for?
4) What is “Payment” for?
5) What is “myMobile” for?
6) What are the “Other Transactions” about?
7) When I want to amend my billing address, must I do it for all my billing accounts?
8) What is “Consolidate Accounts”?
9) What is “Request for Copy Bill”?
 
Troubleshooting
1) I did not receive the email validation code. Why?
2) I have misplaced my PIN letter. How can I receive another PIN?
3) How do I check that the Internet Email Address I registered is correct?
4) Why have I not received any email notification of my electronic billing information after activation of SingTel myBill account?
5) How can I change my registered email address?
6) I have forgotten my password, what can I do?
7) Can I request for eBilling arrangements for selected accounts?
8) I am currently the registered user for some of the services owned by my family and friends, can I exclude them from eBilling arrangement?
9) Can I request for email notifications only for selected accounts?
10) Can I deactivate email notification if I have asked for receiving the hard copy of the bill via post in addition to the electronic billing information?
11) I am currently subscribing to various value-added services. What will happen to them if I sign up for SingTel myBill?
12) Can I continue to receive hard copy of the bill even though I have a SingTel myBill account?
13) Can I continue to have the mobile details printed on the bill and delivered via post even though I have a SingTel myBill account?
14) Can I opt out the call details from the electronic bill?
15) Can I discontinue my SingTel myBill account and switch back to receiving hard copy bill via post?
 
 
 
What is SingTel myBill?
1) What is SingTel myBill about?
  SingTel myBill is an Electronic Bill Presentation and Payment service operated by SingTel.
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2) How does SingTel myBill benefit me?
  •  On-line access to your SingTel bills anywhere, anytime. No more misplacement of paper bills.
•  Free mobile call details which you can sort and view in your preferred way.
•  View and retrieve six (6) PDF bills and three (3) call details bills
•  Make on-line payment anytime at your convenience.
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Who is eligible for SingTel myBill?
1) Who is eligible for SingTel myBill?
  Any residential customer who has at least one(1) active service with SingTel can sign up for SingTel myBill .
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2) I am currently on vPOST eBilling. Can I sign up for SingTel myBill service?
  SingTel Customers on vPOST can also sign up for SingTel myBill service. Upon activation, SingTel myBill service will send an email notification to your registered email address whenever a new bill is generated and your electronic billing information is ready for viewing. This will be in addition to any email notification that you are currently receiving from vPOST.

vPOST is an electronic bill (eBill) presentment & payment service provided by Singapore Post Limited as an one-stop shop for customers to receive and make payment for various types of bills. If you are already a vPOST customer, you can continue using the service until further notice. To discontinue vPOST, you are required to contact vPOST’s Customer Service @ enquiries@vpost.com.sg.

You are encouraged to maintain one electronic billing arrangement to manage your billing information easily.

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3) I am currently on vPOST eBilling. Will I be automatically given access or migrated to SingTel myBill service?
  SingTel myBill is an Electronic Bill Presentation and Payment service operated by SingTel which allows you to view and pay only your phone bills. vPOST is an electronic bill presentment & payment service separately provided by Singapore Post Limited as an one-stop shop for customers to receive and make payment for various types of bills.

You will need to sign up for SingTel myBill service and agree to the terms and conditions before the service can be provided.

To discontinue vPOST, you are required to contact vPOST’s Customer Service @ enquiries@vpost.com.sg.

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4) I have recently terminated all my SingTel services and am waiting for the final bill. Will the system allow me to apply for SingTel myBill?
  You will need to have at least one (1) active service with SingTel in order to sign up for SingTel myBill.
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How does SingTel myBill work?
1) How does SingTel myBill work?
 
Upon activation of SingTel myBill,
a) All the billing account(s) under your NRIC/FIN will be automatically set to paperless bill. An email notification will be sent to your registered email address when the next bill is generated and the electronic billing information is ready for viewing.
b) If you want to continue receiving paper bills, you can log on to your SingTel myBill account and easily submit your request via Account Settings. Each paper bill will be chargeable at $0.54 each (inclusive of 7% GST).
c) You will automatically have full access to your mobile call details and can view and sort your call details in your preferred way at no additional cost.
d) You can view and track 6 months of PDF bills and 3 months of call details on-line.
e) You can apply for GIRO-On-Demand with SingTel or use Credit/Debit Card (Visa/Mastercard) to pay online.
f) If you discontinue all the services in a billing account, you will continue to be informed via email notification when the electronic billing information of your final bill is ready for viewing. You can continue to log on to your SingTel myBill account to view your bills and make on-line payment.
g) If you have no other active service/ billing account with SingTel, your SingTel myBill account as well as GIRO-On-Demand arrangement (if any) will be discontinued when you have discharged all payment obligations.
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2) How do I view my electronic billing information?
  Upon successful activation of your SingTel myBill account, the next bill (dated a minimum of 3 working days from date of activation) or the following month’s bill will be converted to electronic billing. You will receive an email notification via your registered email address when the electronic billing information is ready for viewing via your SingTel myBill account.

Alternatively you may visit www.SingTel.com/myBill, log in to your SingTel myBill account with your Identification No (ie NRIC/FIN) and password specified during registration to check your bills.
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3) What happens if I terminate all my services with SingTel?
  When you terminate all your service(s) in a billing account, you will continue to be informed via email notification when the electronic billing information of your final bill is ready for viewing.

You can continue to log on to your SingTel myBill account to view your bills and make on-line payment. If you have no other active service/ billing account with SingTel, your SingTel myBill account will be discontinued when you have discharged all payment obligations.
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How to sign up for SingTel myBill?
1) How do I sign up for SingTel myBill?

Customer without ONEPASS ID:
 
 
Step 1: Register myBill at https://mybill.singtel.com/login/register.asp
o Provide Identification Number and type the Word Verification code.
o You will need a one-time Activation PIN to activate the SingTel myBill account. You may select to receive your PIN:
  1. By SMS to your SingTel Mobile number registered under your Identification Number (ie NRIC/FIN) OR
  2. By Email to your SingNet email account registered under your Identification Number (ie NRIC/FIN) OR
  3. By calling your Home phone registered under your Identification Number (ie NRIC/FIN) OR
  4. By post at your registered billing address(es) within the next three (3) working days.
o Enter 6-digit verification PIN.
 
Step 2: Enter personal details
o Provide personal details, email address, preferred password and answer to a selected security question.
o Read, understand and accept SingTel myBill terms and conditions.
   
Step 3: Retrieve ONEPASS activation email sent to you
Click on URL on email to activate ONEPASS ID.
   

Customer with ONEPASS ID:
 
Step 1: Login in with ONEPASS ID. Mouse over the My Bills on the top menu, click on the Bill Summary. Or select the View my bill summary at the "What would you like to do today" section and click on the GO button.
 
Step 2: At Bill Summary page, sign up paperless bill by clicking "Sign up now" button.
 
Step 3: Read, understand and accept SingTel myBill terms and conditions. Sign up paperless bill.
 
Upon successful activation of SingTel myBill account, the next or following month's bill will be converted to paperless. You will receive an email notification via your registered email address whenever a new bill is generated and the electronic billing information is ready for viewing from then on.
 
SingTel ONEPASS ID
 
1) What is ONEPASS ID?
This is a single online identity (login) for SingTel consumer customers to access to various Singtel website / portal seamlessly. ONEPASS allows customers the convenience of being able to access to various SingTel Sites via one single user ID & Password.
 
2) To register for mybill service, do I need to create ONEPASS ID?
Yes, you need to create an ONEPASS ID to register for mybill.
 
3) Can I log in mybill account with my current mybill ID if I don't have ONEPASS ID?
Yes you can. You may also choose to upgrade your currently ID to ONEPASS ID after you log in the account.
 
4) After upgrading my ID to ONEPASS, can I create different ID for mybill later?
No, after upgrading to ONEPASS, a different ID cannot be created for mybill account. Only ONEPASS can be used.
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2) I do not have an email account. How can I sign up for one?
  Customers can sign up for a free email account at any of the following sites
http://www.google.com
http://www.yahoo.com
http://www.hotmail.com
http://www.rediff.com
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How do I make payment?
1) What modes of payment does SingTel myBill allow?
  SingTel myBill customers can pay on-line via GIRO-On-Demand or Credit/Debit Card (Visa/Mastercard). Alternatively, you can continue to pay via:
• Internet Banking - on participating banks’ websites
• Post Offices - using NETS/Cash/CashCard/Cheque
• Credit Card - AXS, SAM, including standing order.
• Cheque – send to Robinson Rd PO Box 282, Singapore 900532.
• Cash Card – AXS, Post Office
• 7-Eleven outlets – payment at major 7-Eleven outlets via NETS, cashcard and cash. Please bring along your SingTel bill when making payment at 7-Eleven outlets.
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2) What is GIRO-On-Demand (GOOD)?
  GIRO-On-Demand (GOOD) is a flexible on-line payment mode that lets you control how much and when you want to pay. It allows you to pay for your SingTel bills as well as for others. With GOOD, you initiate when and how much to be deducted from your nominated bank account. It is a convenient and secure on-line payment mode that does not require you to open an Internet banking account.
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3) How can I apply for GIRO-On-Demand?
  You can download the form at https://mybill.SingTel.com/GOOD.htm. The bank may take between 3 - 4 weeks to process the application. Customers will be notified via email when their application is successful. Note that customers must be at least 21 years old and have a SingTel myBill account to apply for GIRO-On-Demand.
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4) Will my existing payment mode (GIRO/Credit Card standing order) cease if I apply for GIRO-On-Demand?
  No. GIRO-On-Demand is an additional payment mode to allow SingTel myBill customers to make on-line payment, while existing payment modes (GIRO/ Credit Card) are fixed arrangements with the respective banks to automatically deduct amount by the due date.

If you already have a standing order payment arrangement (GIRO/ Credit Card) and partially pay with GIRO-On-Demand, then the remaining outstanding balance will be deducted through GIRO by due date. However, customer must be cautious of double payment as average processing time for GOOD payment is three (3) working days (excluding date of payment).

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5) How do I pay using GIRO-On-Demand?
  Once your GIRO-On-Demand application is approved, you can instruct your bank to deduct any bill amount from your nominated bank account. The amount will only be deducted when you initiate a payment transaction using your SingTel myBill account. Please ensure that there are sufficient funds in their bank account for payment. You will be notified via email if your deduction via GIRO-On-Demand is unsuccessful.
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6) Can I view my payment transactions and payment status in my SingTel myBill account?
  You can check the status and history of your payment made via GIRO-On-Demand or Credit/Debit Card (Visa/Mastercard).
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7) Can I discontinue my GIRO-On-Demand?
  Yes, if you have no payments pending confirmation from the bank. Otherwise, you can only discontinue GIRO-On-Demand after the payment has been processed.
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8) Can I reinstate my GIRO-On-Demand after I cancel it?
  No, you will have to submit as a new application. You may download the form at https://mybill.SingTel.com/GOOD.htm. The bank may take between 3 - 4 weeks to process the application and you will be notified via email when your application has been processed.
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9) How do I change my nominated bank account for GIRO-On-Demand deduction?
  You will have to submit a new application form. Please download the form at https://mybill.SingTel.com/GOOD.htm. The bank may take between 3 - 4 weeks to process the application and you will be notified via email when your application has been processed.
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10) How can I pay my bills without a hardcopy of the bill?
  You can note down your billing account number(s) and the outstanding amount in order to make payment at the current payment points (AXS, SAM, SingPost). Alternatively, you may wish to apply for payment via GIRO or GIRO-On-Demand. To find out more, please visit http://info.singtel.com/support/billing.
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11) Can I print out my softcopy bill and bring it along for payment or continue to make cheque payments?
  Yes, you can. You have a wide choice of payment modes and we encourage you to go for paperless payment to do your part in saving our Earth.
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How to use SingTel myBill
1) What is “My SingTel eProfile” for?
  My SingTel eProfile allows you to:
• maintain your personal information
• change password
• change registered email address
• de-activate SMS alerts
• discontinue your SingTel myBill account and revert to receiving hard copy of the bill.
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2) What is “My Bills” for?
  You can:
• access free mobile call details which you can sort and view in your preferred way.
• view and retrieve six (6) months of PDF bills and three (3) months of call details
• check out the chart on your 6 months’ spending.
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3) What is “Account Settings” for?



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4) What is “Payment” for?
 
SingTel myBill customers can pay online via the following modes of payment:
•  Sign up for GIRO-On-Demand (GOOD) to pay online. Once your GOOD is approved, you can pay for your bills as well as others. GIRO-On-Demand (GOOD) is a flexible on-line payment mode that let you control the timing and frequency of your payment. To find out more, please visit GIRO-On-Demand.
•  Credit/Debit Card (Visa/Mastercard)

Customers can pay online by selecting the account number(s) and the amount they wish to pay.
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5) What is “myMobile” for?
  myMobile is an on-line application that allows you to manage your mobile service(s) without the hassle of calling our hotline. You can:
• View your related Value Added Services details.
• Apply for Value Added Services.
• Check your handset upgrade eligibility.
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6) What are the “Other Transactions” about?
 
Amend Billing Address allows you submit on-line requests to change the addresses for selected accounts or all the billing accounts under your Identification No (ie NRIC/FIN)

Consolidate Accounts allows you to submit on-line requests to group your billing accounts.

Request for Copy Bill allows you to submit on-line requests for your past bill(s) to be delivered to your billing address by post.

Apply/Amend GOOD allows you to download the application form to apply for GIRO-On-Demand or to amend an existing GIRO-On-Demand arrangement.
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7) When I want to amend my billing address, must I do it for all my billing accounts?
  No. Customers can amend billing address to selected or all billing accounts.
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8) What is “Consolidate Accounts”?
  This feature allows you to group your active billing accounts so that you need to manage fewer bills. For example, if you have a SingTel mobile account and a SingNet account, you can consolidate them into one billing account.
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9) What is “Request for Copy Bill”?
  This allows you to request for a hard copy of the previous bill(s) to be sent to the billing address last made known to us, chargeable at SGD$5.35 (inclusive of 7% GST) per bill.
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Troubleshooting
1) I did not receive the email validation code. Why?
  The email validation code should reach your registered email account on the day of registration. If you did not receive the code, it could mean:
• The email may have been delivered to your Bulk/ Spam mail folder.
• The email delivery may have been failed due to system problems such as insufficient mailbox space, server problems, etc.
• You may have registered an incorrect/invalid email address.
• You may have discontinued your Internet email account.

Please log in to SingTel myBill @ www.SingTel.com/myBill using your Identification Number (ie NRIC/FIN) and the password specified during registration to request for a new email validation code or to edit your email address (See diagram below).


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2) I have misplaced my PIN letter. How can I receive another PIN?
 

Please log in to SingTel myBill @ www.SingTel.com/myBill using your Identification Number (ie NRIC/FIN) and the password specified during registration to request for a new PIN by SMS, email or post (See diagram below).

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3) How do I check that the Internet Email Address I registered is correct?
 
a) If you have not activated your SingTel myBill account, please log in at www.SingTel.com/myBill using your Identification Number (ie NRIC/FIN) and the password specified during registration. You will be guided to the Email Validation page where you can request for a new email validation code. A message will be displayed to inform you of the registered email address. Please edit your email address if it is incorrect (See diagram below).




 
b) If you have activated your SingTel myBill account, please log in at www.SingTel.com/myBill using your Identification Number (ie NRIC/FIN) and password . Then, click on “My SingTel eProfile” to check your registered email address.


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4) Why have I not received any email notification of my electronic billing information after activation of SingTel myBill account?
  You should receive an email notification on your electronic bill no later than the date of the bill. If you have not received the notification, it could mean:

• The email may have been delivered to your Bulk/ Spam mail folder.
• The email delivery may have been failed due to system problems such as insufficient mailbox space, server problems, etc.
• You may have discontinued your Internet email account

Please log in to SingTel myBill @ www.SingTel.com/myBill using your Identification Number (ie NRIC/FIN) and the password. Then, click on “My SingTel eProfile” to check your registered email address.

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5) How can I change my registered email address?
 
a)   If you have not activated your SingTel myBill account, please log in at www.SingTel.com/myBill using your Identification Number (ie NRIC/FIN) and the password specified during registration. You will be guided to the Email Validation page where you can request for a new email validation code. A message will be displayed to inform you the registered email address (See diagram below).




 
b) If you have activated your SingTel myBill account, then
1) Log in at www.SingTel.com/myBill using your Identification Number (ie NRIC/FIN) and the password specified during registration.
2) Click on “My SingTel eProfile” to change your email address. A validation code will be sent to your new email address.
3) Retrieve the email and click on the validation link (Alternatively, you may cut and paste the validation code onto the SingTel myBill email validation page). Note that if this validation is not done, the change of email address will not be executed.
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6) I have forgotten my password, what can I do?
  You can request for a new password at www.SingTel.com/myBill. (See diagram below).


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7) Can I request for eBilling arrangements for selected accounts?
  Once you activate SingTel myBill account, all the billing account(s) registered under your Identification No (NRIC/FIN) will be converted to electronic billing by the next or following month’s bill. You can go to the “Account Settings” page to select the accounts which you wish to concurrently receive hard copy of the bills via post in addition to the electronic billing information. Each paper bill will be charged at SGD 0.54 (inclusive of 7% GST).
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8) I am currently the registered user for some of the services owned by my family and friends, can I exclude them from eBilling arrangement?
  No, once you activate SingTel myBill account, the billing account(s) registered under your Identification No (ie NRIC/FIN) will be converted to electronic billing by next or following month’s bill. You can go to “Account Settings” page to select the accounts which you wish to concurrently receive the hard copy of the bills via post in addition to the electronic billing information. Each paper bill will be charged at SGD 0.54 (inclusive of 7% GST). Alternatively, you may request to transfer the services to their names and identification numbers.
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9) Can I request for email notifications only for selected accounts?
  No, email notification is mandatory for all bills.
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10) Can I deactivate email notification if I have asked for receiving the hard copy of the bill via post in addition to the electronic billing information?
  No, an email notification will be sent to the registered email address whenever a new bill is generated and the electronic billing information is ready for viewing (even though you are concurrently receiving a paper bill via post).
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11) I am currently subscribing to various value-added services. What will happen to them if I sign up for SingTel myBill?
  If you are currently subscribing to Mobile Detailed Billing service, the service will be automatically discontinued upon the activation of your SingTel myBill account. This is because the call details will be automatically provided on-line for all SingTel myBill customers at no charge.

For other value added services, the current arrangement will continue.

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12) Can I continue to receive hard copy of the bill even though I have a SingTel myBill account?
  Yes, you can opt to continue receiving hard copy of the bill via post for selected or all billing accounts under your Identification No (ie NRIC/FIN), in addition to receiving the electronic billing information. You can check this out at the “Account Settings” page after you log in to your SingTel myBill account. Each paper bill will be chargeable at SGD $0.54 (inclusive of 7% GST) .
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13) Can I continue to have the mobile details printed on the bill and delivered via post even though I have a SingTel myBill account?
  Yes, you may check out the “Account Settings” page after you log in to your SingTel myBill account to select the mobile numbers which you wish to continue with printing the mobile details on the bill and receiving a hard copy of the bill via post . Mobile Detailed Billing service is chargeable at SGD5.35 per mobile number per month (inclusive of 7% GST) in addition to the paper bill chargeable at SGD 0.54 each (inclusive of 7% GST).
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14) Can I opt out the call details from the electronic bill?
  The viewing of call details is a free on-line service for the SingTel myBill customers only. It will be discontinued when your SingTel myBill account is de-registered/ ceased.

A non SingTel myBill customer can request for the call details to be printed on the bill and delivered via post , however the customer will have to pay SGD5.35 per mobile number per month (inclusive of 7% GST).

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15) Can I discontinue my SingTel myBill account and switch back to receiving hard copy bill via post?
  Yes, your access to SingTel myBill service will be discontinued immediately once you de-register. We will resume sending hard copy of the bill to you by post from next bill onwards. You may re-apply for SingTel myBill on next day only.
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